Frequently Asked Questions (FAQs)

What are the delivery times?

Delivery takes 5 working days, including 24 hours for order processing and dispatch. You will receive an email with a tracking number as soon as your parcel is on its way.

What are the shipping costs?

Shipping is free within the United Kingdom for all orders.

Can I track my order?

Yes, once your order has been dispatched, you will receive an email with a tracking number to monitor your parcel in real time.

What payment methods do you accept?

We accept credit and debit cards (Visa, Mastercard, American Express) as well as PayPal.

Can I return an item?

Yes, you can return an unused item in its original packaging within 14 days of receiving it.

When will I be refunded?

Refunds are processed within 5 to 10 working days after receiving and verifying the returned items.

How can I contact you?

You can reach us 7 days a week, from 8 AM to 6 PM, via email: contact@labrize.com.